The Organization

The Customs and Quarantine Agency is a semi-autonomous line agency within the Government of Guam, funded from a Customs, Agriculture, and Quarantine Service Charge Program.

The agency is comprised of five main divisions which are responsible for different aspects of customs administration, finance, logistics, investigation, and inspection duties. Below are key descriptive responsibilities of the divisions within the agency. Click here for the organizational chart.

Director

Responsible and accountable for the efficient and effective administration of the Customs and Quarantine Agency. Responsible for the achievement of the agency goals and objectives and the enforcement of laws as required as a law enforcement officer and peace officer. Engages in the process of planning, organizing, directing, budgeting, controlling, staffing, delegating, coordinating, personnel development and secures and maintains all equipment needed to successfully accomplish the mission and objectives of the agency. Monitors and disseminates information to various government and civilian entities regarding changes in regulation requirements; handles and resolves operational and staff complaints and grievances. Plans, collects, evaluates, analyzes, and disseminates operational activities and programs for strategic and tactical purposes, inventories, physical security controls.

Deputy Director / Chief of Customs

Responsible and accountable to the Director for the efficient and effective administration and operations of the Passenger Inspection and Control, Logistic & Support Division and Special Enforcement Division; serves as the principal advisor of the Director in all matters pertaining to Cargo, Passenger, Administration and Enforcement. He makes recommendations to the Director on technical and administrative matters. Assists in formulating agency policies and procedures; assist in planning and implementing new programs; and represents the Director at conferences, speaking engagements, and legislative hearings. He establishes a line and administrative inspection system and initiates corrective action; establishes procedures designed to achieve the agency goals; prepares the annual budget; and coordinates integrated training programs for line operations.

Internal Affairs

Responsible for reviewing and inspecting the functions of the agency and ensure compliance with policies, procedures and regulations. Engage in activities that will identify weakness in the administration and operation agency wide. Conduct investigation of misfeasance, misfeasance, non-feasance nature that might result in adverse action; reviews and screens employee infractions; assists the Director on types of dispositions for preparing all adverse action notices; continually reviewing and submitting recommendations that will promote ethical practice and improve employee discipline. Maintaining personnel records of disciplinary action; coordinating with Civil Service Commission and other agencies regarding adverse action matters; coordinating with fiscal and competent superiors, submits all plans for adverse action. Assist in the preparation and development of agency policy relative to employee requirements.

Administration

The Administrative Division is responsible for the fiscal, payroll, personnel, records, supply; prepares the agency’s annual budget; process requests for recruitment, resignations, increments, promotions, adverse actions, etc.; initiates the processing and issuance of requisitions to procure operational supplies and equipment on a daily basis. The section is accountable for the agency’s financial obligations, prepares reports on expenditures charged against the agency’s current budget appropriations; maintains accurate employee records for the agency; processes employee timesheets for submission to the Department of Administration, Payroll Division; implements records management policies established by the Department of Administration.

Inspection and Control Division

The Assistant Chief of the Passenger Inspection and Control Division reports directly to the Deputy Director. Develops and implements divisional policies, procedures and programs affecting inspection and control of cargo, passengers and baggage entering the Territory of Guam by air and sea; plans, coordinate and direct programs; developing strategies, guidelines and directives enforcing Customs laws and regulations of other government agencies (Federal and Local); formulates, implements, and evaluates programs of import and export control and inspection; ensures public and employee compliance with programs affecting the operations. Conducts field surveys of port operations including the military vessels and aircraft arrivals; and serving as technical advisor to the division to ensure complete, uniform, and effective implementation of policies and procedures relating to inspection and control.

Passenger Inspection Section

The passenger inspection sections report directly to the Assistant Chief, I&C; Division. Ensures effective implementation of programs, procedures, and policies affecting the inspection, search, and processing of passengers arriving by air and sea ports; coordinates and supervise inspection and control procedures in processing passengers and baggage according to laws and regulations of Customs and other government agencies. Process informal entries, conducts examination of foreign postal articles, examines merchandise and assess use tax; performs enforcement activities related to illegal introductions of contraband in accordance with laws and regulations of Customs and other government agencies. Exercise supervision over and provide technical advice and guidance to personnel assigned to inspectional functions at the airport. Coordinate and supervise in the enforcement of customs laws and other government agencies in the functions relating to inspection and control at military airport.

Maritime Section

The Maritime Section reports directly to the Assistant Chief I&C; Division. Ensures effective implementation of programs, procedures, and policies affecting vessel inspection; implements Customs operational policies and regulations with respect to entry of and clearance of vessels, cargo’s, accepts the entry of documents; ensure compliance of all customs laws and other laws of other agencies pertaining to ship boarding and cargo clearance; responsible for all inspection and examination of civilian and military, vessels, passenger, baggage, pleasure craft, cargo manifest, permits, animals, certificates, and shipping documents at the maritime port of entry; conducts inspection, examination, security and the release of all surface cargo foreign or domestic; container shipment, bulk goods, goods for foreign export; ascertain the quantity of goods whether they meet the requirement of law such as, those which deny admission to food and beverages unfit for human consumption or environmental hazards.

Cargo Section

The cargo section reports directly to the Assistant Chief I&C; Division and is responsible for the physical security, examination, and release of all air imported cargo. Conducts intensified cargo examinations at the Cargo Terminal. Examines airway bills, cargo manifests, permits, invoices, shippers export declarations, certifications, etc., to ascertain that compliance with regards to entry requirements; ensure that Customs laws and laws of other government agency (Federal and Local) are complied with regarding importation; other matters relating to import. Maintains contacts with importers, brokers, exporters, and their representatives on matters relating to entry requirements, entry and collection enforcement efforts, entry and export documents processing and ensures the overall regulatory compliance of the local trade community.

Special Enforcement Division

The Assistant Chief of SED reports directly to the Deputy Directory. Responsible in formulating, implementing, and evaluating operational programs pertaining to SED operations. Controls and implements enforcement strategies. Plans and coordinates technical enforcement and investigation activities. Develops policies and procedures to ensure that enforcement programs and activities confirm to divisional/agency directives. It coordinates investigative, tactical enforcement, and intelligence support programs with other teams, conducts regulatory audits to ensure achievement of overall Customs objectives. Establishes and maintains liaison with Federal and Local law enforcement agencies; oversees all administrative responsibilities assigned to the office, and ensures that a responsive internal control program is developed.

Contraband Enforcement Team

The CET evaluates operational programs pertaining to detecting, apprehending violations of Customs and other agencies laws and taking appropriate enforcement action; development of patterns and information which results in seizures of narcotics and merchandise imported contrary to law; detecting violations of laws enforced by customs for other agencies. Develop, implements and evaluates procedures and programs affecting the investigation of illegal importation of marijuana and other narcotics. Manages enforcement activities within the geographic boundaries of the ports of entry and the territory. Ensures that all investigation activities are conducted pursuant to agency policy and procedures; develops patterns and information which result in seizures of narcotics and other drugs; enforces both local and federal statutes which prohibit the possession, use, or other restricted or prohibited substances. Detains and take appropriate action on all violation of export laws and regulations enforced by customs. Violations may be found in shipments of critical technology and data, munitions, and other merchandise.

Drug Detector Dog Unit

The DDD Unit conducts advanced training and utilization of detector dog in the enforcement of Customs laws and regulations pertaining to the smuggling of marijuana and other narcotic substances. The unit utilizes the services of canines in Customs area of operations and on an assistance basis to other enforcement agencies. Trains and controls dogs to ensure that no person is injured and no property is damage or destroyed in the process of inspection of merchandise, baggage, and other means of conveyance; it detects violators of Customs and other agencies laws and take appropriate enforcement action; development of patterns and information which result in seizures of narcotics and other merchandise imported contrary to law.

Marine Patrol Unit

The unit formulates programs and procedures regarding vessel search policy for the operation of the Marine Patrol; ensures complete, uniform, and effective implementation of policies and procedures relating to marine patrol operation. Monitors surface craft activity in the harbor and coastal area of the territory for illegal activities; and submit reports of incidents occurring during routine surveillance. The unit conduct on-site inspection on surface craft within the territorial waters suspected to be arriving from other islands; enforcement of customs and other agency.

Logistics and Support Division

The Assistant Chief of LSD reports to the Deputy Director. Responsible for the efficient and effective operation of the Logistic and Support Division. Formulates and implements policies and procedures governing federal programs and projects. Implements and recommends short and long term plans for the agency; plans for and implements training programs to enhance operations and personnel performance. Recommends internal leadership training for supervisors to identify chain of command, responsibility and cohesiveness. Develops security programs to control evidence and property in the custody of the Agency and ensures that all evidence are properly accounted for. Implements policies and procedures affecting fines, fees and forfeiture cases for the agency. Recommends to the Deputy Director actions for disposition of cases.

Research & Development Section

Prepares agency goals and objectives through coordination with various agency staff and unit heads; organizing and preparing for submission the agency fiscal year budget programs request; performing long-range studies for management as requested; providing appropriate statistical reports with analysis for operational and administrative use; reviewing and updating all general orders, internal regulations, forms, improving paperwork and management techniques and procedures controlling the numbering system for order; collecting and processing of statistical data of fiscal, materials, equipment, and personnel.

Training & Development Section

Responsible for the preparation of agency training programs schedule for basic refresher, and specialized training; providing training as directed; coordinating with the respective divisions and units of the agency to determine training requirements; developing and maintaining of personnel or staff qualified instructors for teaching classes; coordinating the educational programs of the agency. Assess current operations and submit recommendations for implementation.

Fines, Fees, & Forfeitures Section

Responsible for processing all fines, penalties, and forfeiture cases for the agency; examining all documents and evidence; preparing all paperwork; interpreting and applying Customs and related laws and regulations; recommending action for disposition of cases; and controlling the acceptance, maintenance.

Property Evidence Custodial Office

This unit is responsible for the control over all evidence and property in custody of the agency; it initiates inventories of the depositories; monitors and evaluates systems for property and inventory control, and serves as the primary advisor on matters dealing with physical security. Provides programs and audit follow-ups within the unit.