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Complaints or Comments?

The Internal Affairs Section of the Guam Customs and Quarantine Agency is responsible for reviewing and inspecting the functions of the agency to ensure employees comply with policies, procedures and regulations.

The Internal Affairs also engage in activities to identify weaknesses in the customs administration and operations. Most officer manhours are invested in conducting investigations of misfeasance and non-feasance that may result in adverse action. Additional responsibilities include reviewing employee infractions, and assisting the Director in preparing adverse action notices. 

Investigators are continually reviewing and submitting recommendations that will promote ethical practice and improve employee discipline through sound recommendations. Other duties include maintaining personnel records of disciplinary action; coordinating with Civil Service Commission and other agencies regarding adverse action matters; coordinating with superiors.

Leave a Message

If you have concerns or questions about anything, you may leave a telephonic message on our 24-hour answering machine at (671) 475-6247. We will return your call and assist you with your concerns.

File a Complaint

To file a complaint against a member of the Customs and Quarantine Agency of Guam, simply prepare a complaint letter on regular bond paper, handwritten, or typed.  Please include the following:

Date and Time of Incident; Location of Incident; Name, Badge Number, or Description of Officers Involved; Details of the Incident such as Flight Number, Etc.; and Your Contact Telephone Numbers, Email Address, and Signature

You may also opt to print out the Complaint Form as a pdf.file.  You would need to have a pdf Acrobat reader installed on your computer to open this file.  Download the Adobe PDF reader.

Send the complaint letter or form, and questionnaire to the Customs and Quarantine Agency via mail or fax. Upon the agency receiving your complaint letter or form, an Internal Affairs Investigator will contact you for follow ups until your concerns are addressed appropriately. If you have any questions about filing a complaint, please call (671) 475-6247/8, (671) 475-6216 or 6223 and ask to speak to an Internal Affairs Investigator.

By Mail
Guam Customs and Quarantine Agency –
Attention: Director & Supervisor, Internal Affairs,
P.O. Box 21828 GMF, Barrigada, Tiyan, Guam 96921

By Fax
Guam Customs and Quarantine Agency, Internal Affairs Section,
Attention: Supervisor, Internal Affairs (671) 475-6307
(This fax document will be sent directly to the Office of Internal Affairs only.
No other parties will be privy to the content within.)

By Email
Please send complaints by mail or fax with valid and authentic signature specimen included above your name. If you would like to contact the Internal Affairs Section by email for other matters, simply email at support@guamcustoms.org.